As a senior client relationship manager, you will play a vital role in supporting our superannuation and government clients.
The successful candidate will be responsible for managing the administrative and relationship needs of these clients, ensuring overall satisfaction by facilitating efforts of the service team and coordinating resources to ensure timely deliverables and issue resolution.
You will respond to client inquiries and coordinate client activity, identifying solutions to support clients with their strategic objectives. This will involve working through product and operating models, understanding their business objectives, and acting as a key consultant to clients.
Key Responsibilities:
* Manage the administrative and relationship needs of superannuation and government clients.
* Respond to inquiries from clients and coordinate client activity.
* Act as a key consultant to clients, assisting in formulation of best practices, redesign of processes, evaluation and implementation of asset servicing & fund administration services.
* Ensure overall client satisfaction by facilitating efforts of the service team, coordinating resources to ensure timely deliverables and issue resolution, and effectively communicating client concerns/needs to partners.
* Develop a complete understanding of the clients' business and operating model, strategic objectives, goals, and market challenges.
* Assist relationship managers in counselling clients on emerging issues, products/services, legal/regulatory changes, and general financial environment, translating the impact on clients' activities, asset servicing, and fund administration services.
* Participate in development of solutions to client needs, coordinate presentations, bring in experts when appropriate, and ensure smooth delivery of new services.
* Identify opportunities to improve existing processes resulting in increased productivity and strengthened resilience.
Required Skills and Qualifications:
* In-depth knowledge of asset servicing and/or fund administration, supporting asset owner clients such as superannuation or sovereign wealth funds.
* Skills in negotiation, problem-solving, and client servicing are necessary to service the client relationship.
* Excellent organisational and time management skills.
* Attention to detail and client service focus.
About Us:
We offer a dynamic and collaborative work environment where financial strength and stability empower us to explore new ideas.
Movement within the organisation is encouraged, and senior leaders are accessible.
We're committed to assisting the communities we serve and provide opportunities for growth and development.