Dental Reception Role
This busy, preventative dental practice is seeking a professional Receptionist to join their team. They require an individual who can be the reliable and welcoming face of the practice, supporting patients and clinicians with organisational skills and genuine warmth.
The practice believes in teamwork - they support one another, invest in growth, and work together to ensure an excellent experience for everyone.
About the Position and Your Contributions
As a Receptionist, you will be crucial to the smooth daily operation of this practice. Your time will be spent coordinating a full and happy practice schedule and helping to enrich the lives of both patients and colleagues.
Your main tasks will include:
* Leading the front office with a steady, confident, and welcoming approach.
* Managing appointments expertly, processing payments, and following established systems for cancellations, inquiries, and emergencies.
* Handling essential administrative duties like producing monthly reports, managing supplies, and general correspondence.
* Ensuring accuracy in managing patient treatment plans, bookings, and financial processes.
* Daily use and management of EXACT software is a key part of this role.
Required Skills and Qualifications
We are seeking a mature, stable, and emotionally intelligent individual who genuinely enjoys their work, is a dedicated team player, and is committed to both personal and professional development.
We desire a wholesome and well-rounded professional who:
* Consistently demonstrates emotional intelligence and stability, maintaining a positive and focused presence that contributes to our supportive professional atmosphere.
* Is warm, competent, and welcoming, providing a reassuring presence for all.
* Understands the business aspect of running a busy practice, recognising the importance of a full schedule and maintaining patient relationships.
* Is proactive and has a growth mindset, looking for opportunities to improve office systems for the benefit of our patients, our team, and the business.
* Shows genuine empathy to every patient while communicating clearly and confidently with their loyal patient base.
Benefits and Working Life
We are deeply committed to supporting our team members. You will benefit from:
* Significant opportunities for development, including training and coaching through various initiatives.
* A strong, supportive team culture with regular communication, including daily huddles and frequent team meetings.
* Access to external support resources.
* A healthy work environment with consistent hours: full-time (5 days, Monday–Friday), with 8:00/8:30 AM starts and finishing by 5:30 PM.
* A provided professional uniform and additional perks.