Job Title: Sleep Therapy Specialist
About the Role:
We are seeking a highly skilled and experienced Sleep Therapy Specialist to join our team. As a key member of our organization, you will play a crucial role in enhancing our customer care and managing sleep apnea treatments for our patients.
The successful candidate will be responsible for collaborating closely with physicians to create tailored and effective treatment plans that address the specific needs of each patient. This includes conducting diagnostic evaluations, providing guidance on CPAP equipment, and educating patients and their families about sleep disorders and available treatment options.
* Main Responsibilities:
* Initial point of contact for both new and existing clients
* Conduct diagnostic evaluations, including titration studies, for patients experiencing sleep-disordered breathing
* Offer guidance on CPAP equipment, setup, and ongoing service requirements
* Provide follow-up appointments for newly diagnosed patients and ongoing support for existing patients
* Educate patients and their families about sleep disorders, evaluation procedures, and available treatment options
* Collaborate with healthcare professionals and service providers
* Promote and upsell our product range and services
* Maintain and sterilize clinic equipment
Requirements:
* Previous experience in a retail, healthcare, or sales environment
* Exceptional communication skills
* Independent clinic management capability
* Broad experience with customer service across all stages of customer interaction
* Proficiency with Google Suite applications
* Keen interest in CPAP therapy and sleep medicine disciplines
* Strong organizational and administrative skills
What We Offer:
We offer a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.
At our organization, we value diversity and inclusion, and we are committed to creating a workplace that is respectful and supportive of all employees.