Join or sign in to find your next jobJoin to apply for the Customer Service Assistant (Casual) role at PERGOLUX2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Assistant (Casual) role at PERGOLUXGet AI-powered advice on this job and more exclusive features.PERGOLUX Australia brings Scandinavian innovation and quality to Australian outdoor living. As part of the global PERGOLUX family, we design and deliver premium pergola systems that combine modern aesthetics with functional performance—perfectly suited for Australia's diverse climate.Our mission is to empower customers to create comfortable, stylish outdoor spaces all year round. With a focus on durability, smart design, and seamless installation, PERGOLUX pergolas are ideal for both residential homes and commercial settings. From the sun-drenched coasts to the cooler hinterlands, we provide tailored solutions that elevate outdoor experiences across the country.Join the thousands of homeowners and businesses across Australia who trust PERGOLUX to transform their outdoor spaces.Welcome to PERGOLUX Australia️PERGOLUX Australia brings Scandinavian innovation and quality to Australian outdoor living. As part of the global PERGOLUX family, we design and deliver premium pergola systems that combine modern aesthetics with functional performance—perfectly suited for Australia's diverse climate.Our mission is to empower customers to create comfortable, stylish outdoor spaces all year round. With a focus on durability, smart design, and seamless installation, PERGOLUX pergolas are ideal for both residential homes and commercial settings. From the sun-drenched coasts to the cooler hinterlands, we provide tailored solutions that elevate outdoor experiences across the country.Join the thousands of homeowners and businesses across Australia who trust PERGOLUX to transform their outdoor spaces.TasksRespond to customer inquiries outside regular business hours, including weekendsProvide fast, professional, and accurate support via phone, email, chat, and ticketingAssist customers with pre- and post-purchase questionsSupport claims for damaged goods, returns, and refundsCollaborate with internal teams such as logistics and operations to resolve customer issuesFollow up on open cases to ensure resolution and customer satisfactionMaintain a high standard of service quality and clear communication during non-standard hoursRequirementsExcellent at working with customers in a friendly, empathetic, and solution-oriented wayOutstanding verbal and written communication skills in EnglishAble to stay calm and professional when handling difficult situations or complaintsStrong attention to detail and ability to follow through on customer issuesConfident in working independently and making decisions during off-hoursComfortable using Zendesk, 3CX, or similar customer service platforms (training provided if needed)Fast learner with the ability to quickly understand product and process detailsFlexible and reliable for evening and weekend shiftsExperience in customer service or support roles is a strong plusBased in a time zone that allows consistent after-hours or weekend availabilityBenefitsStarting from 32,50 $ / hourFast-growing international startup company with a dynamic, entrepreneurial spiritRemote-friendly position with flexibility for location and working hoursSupportive team environment with flat hierarchies and short decision-making pathsOpportunity to work on innovative, design-led products that enhance outdoor livingRegular team events, virtual and in-person, across different countriesBe part of a company that values ownership, pragmatism, and customer obsessionWork alongside colleagues from across Europe, Australia, and the US in a collaborative, global setupAccess to modern tools (Zendesk, Slack, Shopify, etc.) for efficient and enjoyable workDiscounts on PERGOLUX products for you and your family!We look forward to receiving your application and resume!For more exciting insights into the PERGOLUX culture visit our Linkedin or Instagram page!www.linkedin.com/company/pergoluxwww.instagram.com/pergolux\_careerSeniority levelSeniority levelEntry levelEmployment typeEmployment typePart-timeJob functionJob functionCustomer ServiceIndustriesRetailReferrals increase your chances of interviewing at PERGOLUX by 2xSign in to set job alerts for “Customer Service Assistant” roles.North Sydney, New South Wales, Australia 1 month agoWetherill Park, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoFairfield, New South Wales, Australia A$60,000.00-A$70,000.00 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoPendle Hill, New South Wales, Australia A$60,000.00-A$70,000.00 16 hours agoSydney, New South Wales, Australia 2 weeks agoRegents Park, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia A$70,000.00-A$80,000.00 1 month agoSydney, New South Wales, Australia 11 hours agoSydney, New South Wales, Australia 3 weeks agoPymble, New South Wales, Australia A$65,000.00-A$75,000.00 2 weeks agoRevesby, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia A$40.00-A$45.00 12 hours agoCastle Hill, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney Olympic Park, New South Wales, Australia 1 week agoEveleigh, New South Wales, Australia 2 days agoNorthmead, New South Wales, Australia A$65,000.00-A$70,000.00 1 day agoChatswood, New South Wales, Australia 3 days agoCustomer Service Representative (12 months contract)Macquarie Park, New South Wales, Australia 1 day agoCustomer Service Representative - Sydney, AustraliaSydney, New South Wales, Australia 2 weeks agoParramatta, New South Wales, Australia 9 hours agoSydney, New South Wales, Australia A$35.00-A$40.00 3 weeks agoNorth Sydney, New South Wales, Australia 4 weeks agoWe’re unlocking community knowledge in a new way. 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