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Business intelligence support consultant (vic)

Melbourne
Pronto Software
Posted: 29 April
Offer description

About the position

About our Support Consultant opportunity:

* Want to grow your career as a BI Support Consultant in a virtualised Linux and cloud environment?
* How about in a well-established and mature Software Development and vendor Company with more than 1500 clients?
* Support and collaboration with your team-mates? We're a friendly bunch.
* Exposure to cross-functional cloud teams (Infra, Network, Security)
* Hybrid Work Arrangement: find some flexibility in your working week in consultation with your team (the best of both worlds!)

Join our team as a BI Support Consultant, where you'll own and manage our IBM Cognos Analytics platform from the operating system up. This is not a report-development or dashboard-design role – it's a hands‐on technical position focused on performance, reliability and security.

Where you'd be working:

Our Support Consultants work in our Melbourne office as part of our Victorian Branch.

What you'd be doing (your day will look like this):

You will be responsible for administering and diagnosing issues within the Cognos platform and its supporting infrastructure, including Linux servers, email relays and database connectivity. Your day-to-day will involve:

* Managing a containerised BI platform
* Administering, patching, and performance-tuning IBM Cognos Analytics on Linux (RHEL).
* Troubleshooting email notification processes inside Cognos.
* Managing Cognos content store databases (SQL Server, Informix) – backups, reorganizations, connectivity.
* Linux server administration and basic shell scripting for automation and monitoring.
* Troubleshooting Java applications (heap dumps, logs).
* Working with networking components (firewalls, basic networking and authentication).
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