Robert Half is partnering exclusively with a high-growth global FinTech in the payments space, seeking a hands-on Application Support Lead to own and evolve their card issuing and payment processing platforms. This is a hybrid technical and leadership role. You'll develop deep platform expertise, lead a growing support team, and collaborate with technology, product, and operations to ensure stability, drive improvements, and influence direction as the business scales. Ideal for someone with strong Application Support, DevOps, or Development background looking to step into leadership, or for a current team lead ready to accelerate their career in a fast-growing environment. What you'll be doing Lead, mentor, and grow a team of 3 (scaling to 4) analysts. Own support for complex, API-driven systems and hundreds of microservices. Oversee incident management, triage tickets, review changes, and maintain uptime. Identify and implement process improvements to streamline support delivery. Troubleshoot at code level (PowerShell, SQL, .NET). Partner with stakeholders across multiple business units. Build a support function that scales with the platform's growth. What we're looking for Proven experience leading or mentoring support teams. Strong hands-on skills with SQL, PowerShell, and ideally some .NET. Deep, hands-on expertise in application support, including troubleshooting down to code level. Familiarity with ITIL and DevOps practices. Strong stakeholder engagement. Confident, resilient, and solutions focused. Curious mindset with a drive to learn and improve systems. Background in payments, financial services, or other high-availability platforms is highly desirable. Why Join? Be part of a global payments platform with significant scale and growth ahead. Shape the future of the support function in a high-impact role. Hybrid working model for flexibility. Collaborative tech team of 20 across Dev, QA, Apps & Cloud. Career progression with leadership influence and scope for growth. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.