In this role you will work with the Project Manager Awards and Program to lead and supervise the issuance of CIT Awards and other academic documents to My eQuals.
The tasks include initiating and monitoring team workflows; providing training and ensuring staff comply with established policies to provide high quality customer service; and managing official records and documents using CIT student record management system (Banner), TRIM, CRM.
The role requires sound customer service focus and strong communication and problem-solving skills, which will be applied to responding to the more complex enquiries from students and internal and external stakeholders about providing academic advice to students, and verification qualifications to third parties.
You will help develop, review, and produce user documentation as needed to support team functions, and provide appropriate training for new team members. In collaboration with team leadership, you will help foster innovation and support continuous improvement within Awards and Programs.
The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply.
**Eligibility/Requirements**
**Desirable**
- At least two years' experience in VET/tertiary education administration
**How to Apply**:Please provide a pitch outlining your skills and experience relevant to the position (preferably 1 to 1 1/2 pages), a current curriculum vitae and the contact details of two referees.