Job Title:
Claims Officer
About Us:
Gallagher Bassett is Australia and New Zealand's premier third-party claims administrator. We manage claims on behalf of insurers, brokers, government bodies, and self-insured organisations.
Our Culture:
Life at GB is an adventure - often fast-paced, unpredictable, challenging, and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.
Key Responsibilities:
* Act as the first point of contact for injured workers, employers, medical practitioners, etc., for all matters regarding a workplace injury claim;
* Drive the return-to-work process through proactive claims management services, including determining claims and injury management entitlements, scheduling appointments, undertaking regular contacts and reviews, and processing of benefits/payments, in accordance with the relevant legislation;
* Identify and strategise potential barriers;
* Collaborate with internal stakeholders, including Eligibility Officers, Return to Work Specialists, Injury Management Consultants, and Mental Health Consultants;
* Provide education to stakeholders regarding return-to-work processes and legislative obligations;
* Participate in regular claims reviews with key stakeholders;
* Request and obtain information to assist with the ongoing management of claims;
* Undertake compliance-related tasks such as accurate data entry and attaching documentation to the claims management system.
Requirements:
* A passion for helping people, with experience in administration or customer service. A background in workers compensation, claims, or other related disciplines would be highly regarded;
* Highly developed communication skills, with the ability to engage at all levels of organisation and with a varied set of stakeholders;
* A proactive and strategic mindset;
* Exceptional time management and organisational skills, with excellent attention to detail;
* Empathetic and enthusiastic, with a strong sense of team and collaboration;
* A resilient attitude.
What We Offer:
We offer a competitive salary, great teams, exciting career opportunities, and a wide range of benefits, including 4 weeks annual leave, novated leasing opportunities, health insurance discounts, employee stock purchase program, paid parental leave, flexible work arrangements, mental health support, and more.
Why Join Us?
We value inclusion and diversity, and we are committed to creating a workplace that is welcoming and inclusive for everyone. We believe that diversity is a strength, and we strive to create a culture that allows everyone to thrive.