We are seeking a Customer Experience Associate to provide exceptional service to our guests. This role involves greeting and welcoming guests, ensuring smooth check-ins, addressing inquiries, and maintaining clear communication across channels.
Key Responsibilities:
* Greet guests warmly and efficiently process reservations, updates, and special requests using property management systems.
* Maintain courteous communication with guests, colleagues, and stakeholders via various channels offering assistance resolving issues recommending tailored solutions.