Splose Adelaide, South Australia, Australia
Customer Success Manager
splose Adelaide, South Australia, Australia
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About us
splose is the AI-powered practice management platform transforming Allied Health. Trusted by over 17,000 Allied Health professionals across Australia, New Zealand, and the UK, splose is purpose-built to free clinicians from admin and let them focus on what matters most - helping people, and we're only just getting started. Backed by leading VC fund EVP and fueled by a $5M Series A, we're scaling fast- investing deeply in our product, our people, and our global growth.
About you
We're looking for a Customer Success Manager who's passionate about helping customers achieve real outcomes. In this role, you'll be the key link between our platform and our customers' success providing exceptional onboarding, ongoing support, and strategic relationship management.
You'll guide new customers through a seamless onboarding process, ensuring a smooth handover from Sales, and be there every step of the way to answer questions, provide guidance, and help them get the most from our platform. By building strong, trust-based relationships, you'll gain a deep understanding of their business goals, proactively monitor customer health, and turn feedback into meaningful improvements.
If you're a natural relationship-builder with a passion for helping others succeed and thrive in fast-paced, purpose-driven environments — we'd love to hear from you
About the role
Responsibilities include:
Onboarding and training
* Partner with the Sales team to ensure smooth handoff and alignment on customer expectations
* Guide new customers through onboarding, ensuring timely and successful implementation of our platform.
* Conduct product training sessions to help customers understand and utilise key features.
* Develop and deliver customised onboarding plans tailored to individual customer needs.
Customer Relationship Management
* Build and maintain trusted, long-term relationships with a portfolio of customers.
* Regularly engage customers to understand their evolving goals, needs, and use of the platform.
* Reaffirm the company's value proposition throughout the customer journey.
Customer Health and Retention
* Monitor customer health scores, usage data, and satisfaction metrics to identify risks or opportunities.
* Proactively engage with at-risk customers to resolve issues and improve experience.
* Implement retention strategies and best practices to reduce churn and increase loyalty.
Strategic Account Management
* Conduct quarterly reviews with key clients to evaluate performance and align on future goals.
* Identify opportunities for account growth, upselling, and advocacy.
Cross-functional collaboration
* Work closely with Sales, Support, Product, Engineering, and Marketing to deliver a seamless customer experience.
* Provide feedback and insights from customers to inform product development and service enhancements.
* Assist with internal initiatives that support the customer lifecycle.
Operational Support
* Respond to customer billing and subscription queries in a timely and professional manner.
* Maintain accurate records of customer interactions, health status, and engagement activities in CRM tools.
Qualifications
* 2–4 years' experience in a Customer Success, Account Management, or Onboarding role, preferably within a SaaS or healthtech company.
* Proven track record of managing customer relationships, delivering value, and driving product adoption.
* Experience conducting onboarding, training, or strategic reviews with customers especially in a B2B environment.
* Strong communication skills with the ability to simplify technical concepts for non-technical users.
* Ability to proactively identify customer needs, resolve issues, and think strategically about account growth and retention.
* Comfortable using CRM and support tools (e.g., Intercom,Trello, Pipedrive, Jira or similar), and working across multiple systems.
* Demonstrated ability to work cross-functionally and collaborate with internal teams (Product, Sales, Engineering, etc.).
* Experience working with Allied Health professionals or in a clinical setting is a strong plus.
Why join splose?
* Drive real impact – Help Allied Health professionals do their best work by ensuring they get the most out of our AI-powered platform.
* Join at a moment of scale – Backed by EVP and a $5M Series A, you'll be part of a fast-growing company expanding across Australia, New Zealand, and the UK.
* Work with purpose – Be part of a mission-led team that's transforming healthcare by freeing clinicians from admin so they can focus on helping people.
How To Apply
Interested candidates are encouraged to apply via LinkedIn by 11 Aug 2025. If you have any questions, please reach out to Enoch Alimi or Erika Cabrera.
Equal Opportunity Employer
splose is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Location
This position may be based at our offices in Sydney or Adelaide, with flexible work arrangements (hybrid).
Next Steps
Qualified candidates will be contacted for an initial screening call, followed by a panel interview. We aim to finalise the hiring process by 22 August 2025.
Recruiters: Thank you for your interest, but we are not accepting agency submissions for this role.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Software Development
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