Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.
About the Team
Travel Partnerships and Advertising (TPA) helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.
The Associate Account Manager - Partner Success position is part of the Vacation Rentals (VR) division of TPA, which leads the holiday rental industry with more than two million places to stay in 190 countries. Consumer brands, including Stayz in Australia and Bookabach in New Zealand, make it easy to find and book the perfect beach house, cottage, or apartment for any getaway.
VR's mission is to make every holiday rental in the world available to every traveler through our online marketplace. We're committed to helping families and friends find the perfect holiday rental to create unforgettable travel memories together.
Do you have a 'client-first' mindset with a focus on driving value and enhancing the client experience? Are you self-motivated to learn new skills and knowledge? If you've answered yes, then our Partner Success team has an opportunity for you as an Associate Account Manager, responsible for managing a portfolio of high-value property owners across Australia and New Zealand.
Role Overview
An Associate Account Manager for Property Owners is key to building and maintaining strong and high-performing relationships with our holiday rental owners/partners. The primary responsibility is to ensure that our owner inventory is competitive, attractive, and relevant for Expedia Group's fast-growing global traveler base. You will work hand-in-hand with holiday rental owners to improve performance by coaching and influencing partners to take actions that improve booking conversions.
In this role, you will:
* Drive value for partners and improve their experience with a 'traveler-centric' mindset. Propose enhancements based on partners' unique situations and structure solutions that add partner value, enthusiastically creating "win-win" situations by suggesting our products, features, services, or solutions. Fundamentally, you'll be a relationship manager who establishes and maintains positive, trusting relationships with partners.
* Establish performance goals with partners, develop action plans, and secure commitment for adoption/usage.
* Optimize content, rate, and availability to maximize booking conversion.
* Develop and sustain strong customer relationships by providing relevant data insights and direction.
* Secure additional inventory over high-demand and compression periods to satisfy traveler demand.
* Educate partners on the self-service features available on our platform.
* Keep abreast of key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market.
* Promote relevant products to existing customers.
Experience and Qualifications
* 2+ years of sales, account management, customer experience, or relationship management experience.
* Experience within the travel industry is preferred.
* Demonstrated experience using data-driven business acumen to optimize your portfolio of key accounts. This includes customizing recommendations to partners and making reasonable business decisions based on insights from data.
* Tailors and conveys information effectively and appropriately based on the audience; receives and interprets information with patience and empathy; influences partners through appropriate persuasion and techniques.
* A passion for learning and sharing your knowledge with the wider team, demonstrating experience in sharing best practices and deep expertise in business knowledge, acting as a trusted adviser.
* One Team : Aligns key stakeholders and gains commitment from cross-functional and cross-regional partners towards a shared goal, collaborating to drive overall success.
* Openness : Acts with humility and openness to feedback, continuously striving for improvement.
* Participation : Finds ways to positively contribute to collaboration; completes tasks as assigned.
* Intermediate Microsoft Office skills (Excel, PowerPoint, Word).
Competencies
* Communication : Communicates clearly and with confidence; listens carefully, asks open-ended questions, and reacts thoughtfully; maintains call control; understands the importance of confidentiality.
* Relationship Management : Builds rapport and develops healthy relationships with partners; maintains regular touchpoints to keep partners informed and engaged; understands partners and customizes engagement approaches.
* Partner & Traveler Advocacy : Demonstrates a holistic marketplace mindset and structures value-add solutions for partners; proactively creates "win-win" situations that drive value for partners and travelers.
* Planning and Quality Delivery : Demonstrates ability to plan and maximize productivity; delivers high-quality work; understands KPIs and the factors that impact them.
* Data-Driven Business Acumen : Proficient at using basic software and tools to derive insights; uses data appropriately in communications; understands performance metrics and KPIs.
* Continuous Improvement and Agility : Self-motivated to learn and adapt; learns from failures and seeks improvement; embraces changes and adjusts approaches accordingly; willing to learn and adopt agile principles.
* Internal Collaboration : Works well with cross-functional teams.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST:
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