Firstly, who is Chain Social?
We're so glad you asked. Chain Social is a female-led digital and creative agency located on the Mornington Peninsula in Victoria. We service some of Australia's best and buzziest eCommerce brands across beauty, fashion and lifestyle. We're talking JSHealth Vitamins, GEM, Wittner and many more. We're proud of who we are and the work we do for our clients; our brand identity is sacred and we've spent the last 8+ years building it with a team of tenacious and passionate women at the helm.
What we do best:
Chain Social exists to help transform businesses. Our approach is to hold our clients' hands and guide them using our combined industry experience toward the best marketing strategy for their brand. We want our clients to feel supported and involved in the process – they're an extension of our business and part of the Chain Social family. We're innovators and change makers and want to continue to be bold with our thinking and ideas. We know that in order to stay relevant you have to change and nurture growth – and that's where you come.
A little more about us:
We may be biased, but we hand-on-heart think we're lucky to be a part of one of the best workplaces. Being a member of our tight-knit Chain Social team means you can enjoy our culture-first attitude which is at the heart of everything we do, and valued by our Founder & CEO.
We can offer you:
* Flexible work hours because we know the juggle is real.
* 3 days in the office and 2 days at home so you can still wear those track pants you bought in lockdown.
* A nurturing female-led environment where pop culture banter is always encouraged
* A coastal office location in Mornington so you can clock off and head to the beach for a swim/walk if that's your vibe.
* We've recently started a boujee Christmas season tradition of a team event. Last year was a trip to Hamilton Island – because we work hard and relax harder.
* Ongoing fun monthly team events so we can get to know each other outside of work.
The role:
As a Chain Senior Digital Account Manager you will play an integral role within the agency with respect to the agencies client portfolio; and will manage your clients strategy, digital execution and performance from start to finish.
You will be confident and and well versed across all aspects of digital marketing including but not limited to specialist executional experience across Meta Ads, Pinterest Ads and TikTok Ads. Bonus points for Klaviyo experience. Additionally you'll be familiar with reporting platforms such as Google Analytics and Shopify.
As the successful candidate you will work with your allocated clients to strategise and recommend the most effective opportunities to achieve their goals.
The key responsibilities:
* Management of 4-5 senior AAA client accounts.
* Briefing and managing content creation to Graphic Designers, Photographers and Videographers to support digital account requirements.
* Development, management and optimisation of your clients Meta, TikTok, Pinterest and Google Ads.
* Confidently report and communicate with your clients regularly
* Reviewing online store backend analytics and the conversion marketing matrix to provide strategic recommendations for improvements
* Setting the strategic direction and KPI of all new clients in collaboration with the Digital Team Leader. You'll oversee and guide successful implementation of said strategies to deliver exceptional client outcomes and in turn, retention.
* Identify up-sells and strategic suggestions for all retainer clients in conjunction with Digital Team Leader including potential on-going work or additional ad-hoc or project work.
* Identifying own knowledge to complete further training to advance skills.
* Management of monthly reporting to clients
* Be an ambassador of Chain Social Agency by living and breathing our company values.
The ideal candidate will manage the company's client portfolio to help clients improve their web presence. This individual will create digital projects to meet customer needs and serve as a point of contact for a customer's digital needs.
Qualifications & Experience
* Specialist executional experience across Meta, TikTok and Pinterest
* Proficient understanding of Klaviyo
* Minimum 3 years experience in agency or in an in-house similar role
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
* Industries
Advertising Services
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