Boutique Manager
YOUR MISSION
The Panerai Boutique Manager is responsible for the overall success of the boutique, reporting to the Brand Manager. Key responsibilities include driving profitability, enhancing brand recognition, and leading the team to achieve sales goals. The Boutique Manager will also focus on developing a strong clientele base and ensuring a best-in-class customer experience, all while adhering to Panerai's retail strategy.
Acting as a brand ambassador, the Boutique Manager maintains high operational and merchandising standards within the boutique. They are also responsible for representing Panerai's image at off‑site events and other functions. The role requires strong leadership skills to manage and develop the team, ensuring they deliver exceptional service and contribute to the boutique's overall success.
HOW WILL YOU MAKE AN IMPACT?
1. TEAM MANAGEMENT
* Team Development: Recruit, train, and motivate a high‑performing sales and service team.
* Performance Management: Set goals, conduct reviews, and provide ongoing coaching.
* Operational Oversight: Manage scheduling, HR tasks, and ensure policy adherence.
2. SALES MANAGEMENT & BUSINESS DEVELOPMENT
* Achieve Sales Targets: Meet or exceed monthly and yearly turnover and KPI targets set by Panerai.
* Analyze and Forecast: Analyze sales data, forecast performance, and identify areas for improvement.
* Develop Business: Implement retail strategy, build a strong network, and foster relationships with local businesses and high‑net‑worth individuals.
3. BOUTIQUE MAINTENANCE, CRM, and CUSTOMER SERVICE
* Maintain Brand Standards: Ensure the boutique's appearance and operations align with brand guidelines, including visual merchandising and customer service protocols.
* Cultivate Customer Relationships: Develop and maintain an accurate customer database, implement CRM strategies, and foster customer loyalty through targeted engagement.
* Provide Exceptional Service: Address customer needs promptly, resolve issues effectively, and coordinate after‑sales service seamlessly.
* Promote Brand Exposure: Suggest local events and advertising opportunities to maximize brand visibility and attract new customers.
HOW WILL YOU EXPERIENCE SUCCESS
* With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship.
* With your strong experience in sales and passion for watches, you will reach the sales target and contribute to the team objectives.
* With your innovative ideas and never‑ending creativity, you will push boundaries and develop memorable events and client activation.
* With your digital skills, you will be a key player in implementing digital strategy and leveraging digital tools in the dedicated market.
* Using your excellent structural and organisational skills, you will manage the boutique’s operations following the procedures and policies.
HOW DO WE KEEP YOU SMILING?
* You will be part of a dynamic Maison where your skills and talents will be recognized.
* You will share with us the values such as “enriching communities, care attitude, continuous improvement, efficient accountability.”
* You will work in a multicultural team and develop international experience.
* You will navigate with us on our sustainability journey.
* You will develop and take your career at the next level with potential opportunities within Maison and the Richemont Group.
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