Job Opportunity
We are seeking a proactive, enthusiastic and technically skilled professional to join our team as a Technical Service Desk Agent.
About the Role
* Provide fast, efficient and friendly customer service in relation to software, hardware and network operations difficulties.
* Respond to and resolve customer requests in a timely and professional manner.
* Accurately document calls and incidents for future reference.
* Manage time and workload to meet predetermined service levels.
* Maintain data accuracy in our contact management system.
* Assign incidents and requests to the correct support group.
* Perform appropriate diagnostics to initiate problem management workflow process.
* Provide clients with a reference number for their incident/request.
* Understand various media sources that interface with the Service Desk.
* Support multiple clients through customer service professionalism and insight.
Key Requirements
* Baseline security clearance is preferred.
* Must be an Australian Citizen.
* Applicants with customer service experience are highly regarded.
* Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.
About Our Organisation
We are a global technology solutions company that powers breakthroughs for leading organisations.
We change how people experience technology and help organisations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.