What's the role?
We are looking for an experienced Lawyer or Senior Lawyer to join our Scams & Financial Crime Operations Legal team within Group Legal. You will be part of a specialist team providing high‐quality legal advice on scams‐related customer complaints, disputes and litigation, supporting regulatory and litigation matters, and partnering closely with operational and risk teams in a fast‐paced, high‐impact environment to deliver fair customer outcomes while managing legal, regulatory and reputational risk.
Job Description
* Permanent full time
* Based in Sydney, NSW
* Hybrid working arrangements
Key responsibilities
* Provide timely, practical legal advice on scams‐related customer complaints, disputes and litigation
* Support AFCA investigations and regulatory engagement, including interactions with external regulators and dispute resolution schemes
* Assist in managing legal risk across scams and financial crime operations and contribute to consistent legal outcomes
* Partner closely with operational, risk and compliance teams to resolve matters efficiently and fairly
* Draft and review legal documentation, correspondence, and submissions
* Contribute to continuous improvement initiatives, including uplift of processes, controls and legal frameworks
* Escalate significant legal risks and issues as required and support governance and reporting activities
What do I need?
* 4 – 10 years plus PQE
* Experience in dispute resolution and/or litigation
* Experience within financial services would be advantageous
* Exposure to scams, fraud, financial crime or regulatory matters is highly desirable
* Strong legal judgement with the ability to balance customer fairness, regulatory expectations and commercial outcomes
* Excellent stakeholder management skills and the confidence to advise senior operational leaders
* Strong written and verbal communication skills, with the ability to explain complex legal issues clearly
* Highly organised, resilient and comfortable managing competing priorities in a dynamic environment
Why join us?
* Special offers on banking products and discounts from top brands, including generous employee‐only mortgage rates
* Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave
* Tailored learning and development opportunities to help grow your career within the bank
* Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives
Inclusive environment
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
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