This is a Customer Service Manager role with MYER based in QLD, AU MYER Role Seniority - mid level More about the Customer Service Manager role at MYER As a Customer Service Manager at Myer Mt Gravatt you’ll be the driving force behind our customer service excellence — leading teams across multiple departments, inlcuding Beauty to deliver outstanding service and achieve strong results. You’ll champion the Myer strategy, manage daily operations, and provide ongoing coaching and leadership to your team. Reporting to the Assistant Store Manager and working closely with the broader leadership team, this pivotal role offers excellent opportunities for career progression. About The Role: Lead and manage department operations to drive customer satisfaction and financial performance Inspire and develop teams through effective coaching and recognition Foster a high-performance, customer-first culture by role modelling service excellence Maximise team productivity through smart workforce planning and task delegation Spend quality time on the floor, leading by example and gaining valuable customer insights About You: Previous experience as a Retail Manager or similar - Beauty/Cosmetics experience advantageous but not essential Strong people leadership skills with a 'hands-on', collaborative approach Demonstrated ability to drive team performance, meet KPIs and manage performance effectively Customer focused with superior customer service skills Strong commercial acumen and understanding of retail operations Excellent time management and prioritisation skills Benefits to you: Be part of a supportive and dynamic leadership team Access to career development and succession planning opportunities Exciting Team Member discounts and exclusive offers Access to volunteer, parental and lifestyle leave Service Recognition, Inspirational People Awards, and more! Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years). Apply now and take the next step in your retail leadership career! From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work. Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be. Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the MYER team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading and managing operations Inspiring and developing teams Fostering a customer-first culture Key Strengths People leadership skills Customer service skills Commercial acumen Beauty/Cosmetics experience ⏰ Time management skills Performance management A Final Note: This is a role with MYER not with Hatch.