We are seeking an experienced L2 Support Technician to join their team for a Managed Service Provider in Canberra. This role focuses on providing exceptional IT and network support to our client's customers, ensuring smooth operation and issue resolution across various platforms.
They have a presence in both Australia and the UK, offering services such as managed services, modern workplace solutions, device procurement, cloud services, and security & infrastructure solutions.
Key Responsibilities:
* Provide Level 2 technical support to clients across IT and network systems.
* Troubleshoot and resolve issues related to Windows OS, Microsoft 365 suite, and Active Directory.
* Collaborate with the team to manage and maintain network infrastructure.
* Utilize CCNA-level knowledge to assist with networking-related problems.
* Ensure timely and effective customer support for all technical queries and issues.
Requirements:
* Proven experience in a similar L2 support role, preferably within a Managed Service Provider environment.
* Strong understanding of Windows OS, Microsoft 365 suite, and Active Directory.
* CCNA knowledge (mandatory) with a good grasp of networking concepts.
* Excellent problem-solving skills and the ability to provide high-quality customer support.
* Strong communication skills and the ability to work collaboratively in a fast-paced environment.
What's on Offer:
* A fast-paced work environment with a growing Managed Service Provider.
* Opportunity to work with diverse IT systems and expand your technical expertise.
* Competitive salary package based on experience and ongoing professional development opportunities.
If you are a dedicated L2 Support Technician with a passion for IT and network support, we’d love to hear from you!