About The Role
As a Property Helpdesk Administration Officer, you will be responsible for processing maintenance requests, managing plant and equipment replacements, and ensuring effective administration via our property information management system (Urbanise). You will liaise with internal and external stakeholders, ensuring all maintenance work is completed within expected time frames. This is a permanent full time role working 76 hours per fortnight: Monday - Friday 8.30am - 4.30pm
Key Responsibilities
* Provide front-line phone support to the Property team, addressing maintenance requests promptly.
* Liaise with service location staff and contractors regarding job progress and general property issues.
* Monitor and manage cyclical maintenance work, keeping management informed of progress or delays.
* Coordinate Amana Living contractors and staff to ensure timely and professional completion of property tasks.
Helpdesk Administration
* Run regular reports and address non-conformance to meet performance standards.
* Maintain accurate filing and reporting of cyclical maintenance work.
* Ensure all contractor National Police Clearances are up to date and process contractor invoices efficiently.
About You
We are looking for an organised and customer-focused individual with a strong background in property maintenance administration. The ideal candidate will have:
Skills, Knowledge & Abilities
* Knowledge of property maintenance and asset lifecycle requirements.
* Exposure to facilities maintenance, construction, or related industries.
* Familiarity with Urbanise or similar property maintenance systems.
* Strong organisational and time management skills.
* Problem-solving abilities with a solutions-focused approach.
* Excellent verbal and written communication skills.
* Ability to multitask while maintaining a high level of customer service.
* Ability to work both independently and as part of a team.
Essential Requirements
* National Police Clearance Certificate (no older than 6 months).
* Proof of current influenza vaccinations as per Amana Living policies.
* Western Australian C Class Driver's Licence.
* Successful completion of a pre-employment form and reference check
Why Choose Amana Living?
Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.
Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.
Our Benefits
* Competitive salary
* Salary packaging benefits
* School holiday childcare assistance
* Health and wellbeing program
* Ongoing training and development
* Access to our Employee Assistance Program
At Amana Living, we value diversity and welcome applicants from all backgrounds, including those living with disability, Aboriginal or Torres Strait Islanders, or members of the LGBTIQA+ community. Join us in making a difference!
If you have the skills and experience to excel in this role, we would love to hear from you!
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