Job Opportunity
We are seeking a Digital Account Manager to drive exceptional customer experiences. This role involves owning and growing key relationships, delivering responsive support, and collaborating across teams to identify opportunities.
Main Responsibilities
* Cultivate strong client relationships to drive satisfaction, retention, and revenue growth through upselling and cross-selling of Vocus products and services.
* Lead contract renewals and negotiations, ensuring outcomes that benefit both the customer and the company.
* Develop strategic account plans aligned with each client's goals and challenges, leveraging services such as internet, cloud, voice, and network.
* Maintain accurate records of account activity and provide timely sales forecasts and performance reports.
* Stay abreast of industry trends, competitor offerings, and emerging technologies.
* Support customers across key servicing journeys including onboarding, provisioning, and ongoing account management.
Key Qualifications
* Minimum 3 years experience in account management with a focus on customer engagement and solution delivery, ideally within telecommunications or IT.
* Proficiency in Salesforce CRM for managing customer interactions, tracking renewal opportunities, and coordinating service delivery.
* Demonstrated ability to resolve customer queries within agreed SLAs.
* Experience handling escalations and collaborating with internal teams to achieve resolution.
* Ability to perform under pressure in a fast-changing environment.
About Us
Our company is a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all team members belong.