SWITCHBOARD OPERATOR – Hamilton IslandSwitchboard operations are the first point of contact for HIE and are responsible for handling calls efficiently and accurately, and for maintaining all information about various departments on island, records after hours and on-call personnel, and assist with coordinating emergency procedures.Why you'll love working with usSave money with subsidised furnished staff accommodationStaff perks - discounts on restaurants and activities
Fantastic work culture and supportive communityWalk to work - forget city traffic Enjoy living and working on the doorstep of the Great Barrier Reef
Where you'll make an impactComplete the Communications Daily Task sheet for each shiftEnsure information is recorded and passed on to other members of the department through use of the whiteboard, diary and email to maintain a high standard of service for guests, staff and residentsEnsure all wakeup calls are accurately recorded and processedProcess all guest telephone messages, emails, outgoing mail and faxes promptly and carefullySend concise and accurate information to the appropriate staff via paging systemEnsure that guests enquiries are directed to the appropriate department such as activities and entertainment during or prior to their stay, providing information and assistance where necessary, in a friendly and efficient mannerReport after hour's maintenance and housekeeping issues to the Duty Manager promptlyRecord noise complaints and direct them to the appropriate personnelProcess and log all I.T. call-outs accuratelyMaintain an accurate record of on-call staff and report all other after hours problems to the correct personnel promptlyRespond to all guest enquiries in a prompt and courteous manner, to achieve maximum guest satisfaction at all timesPrint relevant daily reports and ensure tasks are completed through the dayIf necessary, manage any after hours' reservations, using your knowledge of the product to secure each bookingEnsure that the Front Office Reception area and surrounds are kept clean and tidy at all timesAct as relief for RDM in any night audit duties and after appropriate training undertake complete night auditTeam effectiveness – act as a positive influence and work as part of a teamWork, Health & Safety (WHS) – follow all HIE WHS policies & proceduresUndertake any other tasks as directed by your managerWhat we're looking forYou have excellent communication and interpersonal skills with clear and articulate language to be used at all time.
You are reliable and flexible in terms of shifts and rosters.To be successful, you will needMinimum 3-6 months previous experience in a similar role (Essential)Hospitality Experience (Essential)Previous experience handling a busy switchboard (Desirable)Previous experience dealing with emergency calls (Desirable)Knowledge of front office systems and procedures (Desirable)About Hamilton IslandOur mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.A little island can do wonders - make your next career move one to remember.Apply now