Job Description
We are seeking a skilled and experienced professional to join our Infrastructure team as an Infrastructure Engineer. The successful candidate will be responsible for delivering and maintaining projects, business-as-usual support, infrastructure, security, and operational call centre solutions that align with our vision of enhancing the blood supply in Australia.
The program goal is to digitally transform our ICT capabilities with high-performing technology, modernising the sector.
Key Responsibilities:
1. Support Windows Servers, SQL Servers, backup tools, support tools, and virtual infrastructure.
2. Install, configure, and maintain VMware virtualization products in a networked environment.
3. Automate system tasks using scripting or tools such as PowerShell, System Centre Configuration Manager, and other automation systems.
4. Provide technical support to resolve incidents and service requests effectively, promptly, and courteously.
5. Assist with the integration of cloud services into our environment.
6. Operate in an environment compliant with the ACSC Information Security Manual.
7. Support and advise on infrastructure technology decisions.
8. Work with limited oversight as part of a small multidisciplinary team.
9. Develop documentation such as standard operating procedures and technical knowledge base articles.
10. Deliver a client-focused approach in work priorities and assist team members to complete projects and tasks effectively.
11. Perform server operating system upgrades, migrations, and patching activities under formal change management processes.
12. Perform infrastructure hardware replacements and upgrades under formal change management processes.
Selection Criteria:
1. Technical competence - Demonstrates the right skills and experience, a good understanding of the requirements, and works in an agile manner. Response must be no more than 1 page; resume does not factor into this limit.
2. Experience - Demonstrated previous experience in a similar role, delivering results and outcomes. Response must be no more than 1 page.
3. Capability - Availability and capacity to undertake the role, ability to develop and contribute to innovative solutions, decision-making skills, and issue resolution. Response must be no more than 1 page.
4. Cultural fit - Compatibility with our values and behaviours. Response must be no more than 1 page.
5. Value for money - Explanation of why the candidate offers good value. Response must be no more than 1 page.