Job Overview
We are seeking a skilled Cloud Infrastructure Specialist to lead our team of technicians in delivering top-notch hardware deployments, diagnostics, and decommissions. This role offers the opportunity to model leadership principles, provide training to technicians, and accelerate your career growth.
About Us
Our organization is the backbone of cloud services, with a global portfolio of over 200 data centers across 32 countries and millions of servers. Our team of subject matter experts works tirelessly to support services for over 1 billion customers and 20 million businesses worldwide.
Key Responsibilities
* Leadership: Deliver success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.
* Data Center Service Compliance: Ensure overall data center service compliance and quality, providing guidance on and holding the team accountable for compliance with policies, procedures, deadlines, and service-change policies.
* Tech Support: Verify post-execution quality checks have been performed appropriately by technicians and take corrective action as needed. Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with relevant teams.
* Safety: Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees. Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents.
Benefits
We offer a culture of inclusion where everyone can thrive at work and beyond. As part of our organization, you will have opportunities for professional development, including career rotation programs, diversity and inclusion training, and certifications.