As a Client Care Representative, you will be the key point of contact between clients and our veterinary team.
About the Role
* We are seeking an experienced professional to provide exceptional care and support to clients and their pets.
* You will play a critical role in ensuring a seamless and compassionate experience for clients and their pets, from initial contact to ongoing care.
* This is a fast-paced environment that requires strong communication skills, attention to detail, and the ability to work effectively under pressure.
* You must be able to think critically and make sound judgments, while also being empathetic and understanding towards clients and their pets.
Your Day
* You will be responsible for providing updates to clients regarding their pets' condition and treatment.
* You will also be required to communicate with the clinical team to ensure seamless coordination of care.
* You will manage client transactions, including payment processing and insurance claims.
* You will perform administrative duties to support the clinic's operations.
About You
* You have a proven track record of delivering exceptional customer service in a fast-paced environment.
* You possess strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
* You are resilient and adaptable, with the ability to thrive in a high-pressure environment.
* You have experience working in the veterinary industry or a related field.
Benefits
* A competitive hourly rate of $27.39, plus superannuation.
* Penalty rates apply for shift work.
* Ongoing training and development opportunities.
* A supportive team environment.
Join Our Team