Role Summary:
This position is responsible for designing and delivering Standard Operating Environments (SOEs) to support a Windows 11 migration program.
The goal of this role is to enhance system efficiency, improve compliance, and streamline processes through automation and scripting solutions.
Key Responsibilities
* Automation Expertise: Develop and maintain PowerShell or Intune scripting solutions to automate repetitive tasks and improve system performance.
* Troubleshooting: Investigate and resolve issues at the endpoint level, including laptops, desktops, docking stations, and related hardware.
* Asset Tracking: Support the maintenance and use of asset tracking tools, including ServiceNow/CMDB, to ensure accurate system inventories and enhance compliance.
* Documentation: Contribute to IT documentation efforts by creating and updating knowledge base articles and technical user guides.
About Us
Our Technology Operations team ensures the delivery, operation, and security of reliable and scalable digital services across various platforms.