About Our Client
Our client is a national organisation with a strong presence across Australia. They are known for their supportive culture, reliable processes, and commitment to delivering high‐quality service to their customers. The Brisbane office is friendly, welcoming, and offers hands‐on training to help new team members settle in quickly. This role sits within one of their busiest and most commercially successful teams, where quick turnaround times, strong communication, and great customer relationships are at the centre of everything they do. You'll be joining a stable and structured environment with plenty of guidance, clear processes, and a team that genuinely works together.
Job Description
You will join a service team that handles standard product upgrades and repair related opportunities. The area of the business is high volume, commercially strong, and relies on quick turnaround times and quality customer communication. This is a quoting and inside sales role working with warm leads only. Leads come from service teams working onsite as well as from campaign lists and follow‐up pipelines. You will deal with customers such as body corporates, office buildings, retailers, and aged care clients.
Responsibilities:
* Qualify each lead, gather the right information, and prepare accurate quotes.
* Manage a steady workflow, usually sending four to six quotes per day once trained.
* Follow up with customers to convert proposals into bookings.
* Work through campaign lists to reduce backlog and maximise opportunities.
* Support national sales teams by managing standard product enquiries so they can focus on larger accounts.
* Work to company processes around safety, quality, and communication.
The Successful Applicant
Someone from inside sales, sales support, logistics coordination, warranty, or a customer service background would thrive in this environment. You'll be comfortable communicating over phone and email and enjoy working at pace. You'll have the ability to work independently, but also build strong relationships with technicians, customers, and your broader team.
Qualifications
* Previous experience in sales or customer service.
* Strong communication and interpersonal skills.
* Proficiency in using CRM software and Microsoft Office Suite.
* Excellent organisational skills and attention to detail.
* A proactive approach to problem‐solving and meeting customer needs.
* The ability to work effectively in a team environment.
* Knowledge of industrial or manufacturing products and services is advantageous.
What's on Offer
* Competitive rates + bonus.
* Full‐time, office‐based role in inner city suburb.
* Flexible start and finish times.
* Warm, supportive and welcoming team environment.
* One‐on‐one and team training provided locally.
* Opportunity to work within a high‐performing national service team.
* Quarterly incentive paid at two percent of the margin you generate.
* 18 to 24 month agency contract with stable, consistent workload and opportunity to go permanent after contract.
Contact
Isabella Prendeville
Quote job ref: JN-022026-6953679
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