Customer Service Representative
We are seeking a skilled Customer Service Representative to deliver exceptional client service and support. As a key member of our team, you will be responsible for resolving customer queries, providing tailored solutions, and making financial decisions aligned with client needs.
* Proven success in dynamic, client-focused environments
* Customer service background, call centre experience is advantageous
* Strong professional communication skills, maintaining composure under pressure
You will work collaboratively with stakeholders, manage information, and engage with clients to provide excellent service. Our comprehensive 3-month training program will equip you with the necessary skills and knowledge to succeed in this role.
Benefits
* Generous leave entitlements
* Health and wellbeing programs and resources
* Discounts with selected retailers
* School holiday program reimbursement payments
* Free access to counselling services
About Us
We are a trusted public organisation driven by a strategic vision to safeguard and enhance the legacies and financial wellbeing of Victorians. We provide crucial financial and legal products and services, including Will Writing, Powers of Attorney, Executor Services, Trustee Services, and Personal Financial Administration.