We are recruiting on behalf of our client for a Retail Sales Consultant based in Maitland, Cape Town. The ideal candidate will have 3+ years' experience in internal sales or customer service, along with 3+ years' retail or shop floor experience in a similar industry. Matric is essential, and applicants must have a clear credit record and be proficient in MS Office. If you are passionate about retail and delivering exceptional customer service, we would love to hear from you.
A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Sales / Retail
BASIC SALARY : R – R9000.00
START DATE : A.S.A.P / Immediate
REQUIREMENTS:
* Matric (essential)
* Minimum 3+ years' internal sales and/or customer service experience
* Minimum 3+ years' retail/shop floor experience within a similar industry
* Clear credit record
* Demonstrated ability to deliver results / proven track record in retail sales
* Self-motivated, proactive, independent worker and a strong team player
* Well-groomed appearance
* Displays pride in themselves and their work
* Effective communication skills
* Excellent customer service, care, and problem-solving abilities
* Good planning, organizing, and time management skills
* Neat and tidy
* Friendly and helpful disposition with a positive attitude
* Good administrative skills – accurate and detail-oriented
* Proficient in MS Word, Email, and Internet use
DUTIES:
Sales Service:
* Maintain and grow the retail team budget by offering customers what they require, up-selling, and cross-selling.
* Encourage customers to complete the customer information form for our database.
Customer Service:
* Be proactive in assisting walk-in customers.
* Take phone orders professionally and ensure that the order is ready for the customer as agreed.
* Meet, greet, and assist customers.
* Offer customers the products they want.
* Suggest additional products that complement the products being purchased.
* If the required product is not in stock, find and offer an alternative product.
Housekeeping:
* Ensure products are neat and tidy, on the correct shelf, hook, or in the correct container/position.
* Keep all surface areas in the responsible workstation clean.
* Maintain a high standard of overall condition and appearance of the workstation.
* Keep the workstation neat and tidy at all times.
* Ensure all products are returned to their correct places after serving a customer.
* Keep the sample rail up to date.
Stock Management:
* Order and update stock daily, as required.
* Conduct stock takes on request.
* Inform the Retail Supervisor of low stock or empty bin cards by noting it in the supplied book.
* Notify the Retail Supervisor of any items requested by customers that are not kept in stock.
Merchandising:
* Ensure pricing and codes are visible at all times.
* Arrange and merchandise products.
* Update prices and codes on a daily/weekly basis.
* Arrange existing and new products in the responsible workstation.
* Perform quality checks regarding meterage and condition of fabric entering the store.
Administration:
* Follow correct company procedures for all responsibilities, as per the company policies and procedures.
* Process orders.
* Handle credits.
* Process refunds.
* Manage stock requests.
HOURS:
* Monday to Friday: 08:15 – 16:45
* Saturday: 08:30 – 13:00
Should you meet all the requirements, apply on our website at today.
Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.