$32.16 p/h + sup
3 Month Contract
Parramatta
Call Centre Operator | 3 Month Contract | $35.53 p/h Incl. Super
$32.16 p/h + super
3 Month Contract
Parramatta
About the Company
A large NSW government organisation is looking for a Call Centre Operator to work within a great team workplace. This is located in Parramatta on a 3 month contract. the training period will be in the office full time, there is potential to work from home once trained. This will be on a
2 week rotating roster - they will work the same shift for a 2 week period and will then transition to another shift. There is an early start shift (e.g. 7am start), then a mid-shift (e.g. 9 - 10am start), then a late shift (e.g. 11am start)._
About the Role
Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment
Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
Ability to confidently use multiple technology platforms and databases - Must adhere and meet to Contact Centre KPI's on a daily and monthly basis
About You
Strong commitment to customer service
Display resilience and courage
Manage self, including accountability and initiative
Communicate effectively
Strong technical experience
Benefits of contracting through Ashdown People
5th largest supplier to the NSW Government
Get paid weekly
Offer Insurances for ABN Contractors
Consistent communication & transparency
Detailed onboarding & support