Job Description:
We are seeking a highly motivated and experienced IT professional to join our team as a Cloud Security Engineer. As a key member of our technical staff, you will be responsible for providing top-level end-to-end IT support for our clients.
The ideal candidate will have a strong background in cloud technologies, including Azure security, Office 365, and Microsoft 365. You will also have experience in resolving complex technical issues across multiple platforms, including servers, backups, and network security.
Key Responsibilities:
* Provide over-the-phone and on-site support to our clients
* Experience supporting multiple clients simultaneously
* Resolve customer issues by working on tickets and managing incidents
* Analyze and resolve root causes of problems
* Support a wide range of technologies, including M365, Azure, Exchange, Intune, Endpoint Manager, SharePoint, and more
Requirements:
* Outstanding communication and customer service skills
* At least 4+ years of experience in MSP (Managed Services Provider) environment, supporting multiple customers simultaneously
* MSP experience and ability to multitask and deal with multiple customers in varying IT capability
* IT certifications/degree/diploma preferred
* Strong knowledge of Microsoft 365, Windows Server, Active Directory, Exchange Server, TCP/IP, DNS, DHCP, and Azure
* Australian Driver's License and own car
Benefits:
* Good working environment
* Long-term career opportunities
How to Apply:
Please apply through our website using the