Technical Support Specialist
This dynamic role will be based in our Adelaide office and will work collaboratively with a team of IT specialists.
To support the success of our organization, we are seeking an enthusiastic and self-motivated technical support specialist.
This exciting opportunity will involve providing technical assistance to end-users via various communication channels, ensuring their hardware and software issues are addressed promptly.
Key Responsibilities:
* Diagnosing and resolving problems related to desktops, laptops, printers, and other peripherals.
* Contributing to the setup and configuration of new workstations and mobile devices.
* Ensuring the organization's technology is up-to-date by managing user accounts, permissions, and security settings.
* Documenting technical issues and resolutions in the IT ticketing system.
* Ticket escalation management.
* Providing training and guidance to staff on IT best practices and troubleshooting steps.
Requirements:
* Experience as an IT Helpdesk Technician or technical support role.
* Excellent problem-solving and troubleshooting skills.
* Good Microsoft environment support experience and knowledge of computer networking fundamentals.
* Experience with Active Directory and Microsoft Entra.
* Customer-focused attitude with a dedication to delivering exceptional service.
* Tertiary IT qualifications or industry certifications favourable but not essential.
* Very strong interpersonal and communication skills - written and verbal.
Benefits:
* Inclusive culture with regular social and networking events.
* Competitive pay and financial support for professional growth.
* Exclusive discounts at over 470 retailers.
* Salary sacrificing options for motor vehicles, portable devices, and e-bikes.
* Additional leave with access to an extra 6-week paid purchase leave.
About Us:
We value our clients and our people and have a culture built on respect, integrity, and the delivery of value. This is achieved through a combination of modern working conditions supported by an inclusive management style which sees all levels of management being accessible through an open-door policy applicable to everyone. We have engaged various corporate entities to offer benefits to staff, have a social club and encourage an innovative and pro-active approach to projects. With multiple offices nationally, staff are encouraged to tap into the wealth of knowledge that we have, welcoming information sharing and troubleshooting among colleagues.
Desirable Skills:
* A Certificate III / IV in IT.
* Experience with Microsoft SharePoint.
* Experience with Apple phones and software.