Customer Experience Specialist
We are seeking a skilled professional to join our team as a Customer Experience Specialist. In this role, you will be responsible for delivering exceptional customer service and support throughout the entire service journey.
The ideal candidate will be naturally customer-focused, confident, and great at building relationships. If you thrive in a fast-paced environment, stay organized, and enjoy helping people, this is an excellent opportunity to shine.
You will be part of a supportive team that delivers outstanding service and creates memorable customer experiences. We offer stability, growth, and a workplace where your contribution genuinely matters.
Key Responsibilities:
* Welcome and support customers throughout their service journey
* Manage bookings, enquiries, and follow-ups
* Liaise with workshop and parts teams
* Handle invoicing and WIP
* Explain repairs (training provided)
* Maintain strong customer relationships
Required Skills and Qualifications:
* Strong communication and customer service skills
* Friendly, professional, and organized
* Ability to multitask and stay calm under pressure
* Positive attitude and a team-first mindset
* Integrity, attention to detail, and proactive work style
Benefits:
* Competitive salary and benefits package
* Career progression and ongoing training opportunities
* Supportive team culture
* Long-term job security
* Opportunity to work with a respected and growing organization
What You'll Gain:
* Hands-on experience in a dynamic service environment
* Development of essential customer service and relationship-building skills
* A chance to work closely with a talented and dedicated team