Overview
Webmaster Support Coordinator at The Good Guys.
The Good Guys is part of Australia’s largest and fastest growing electrical and appliance retailer. Since 1952 we’ve been delighting customers and doing good, and today we aim to be Australia’s strongest growing total home solutions electrical retailer. We employ over 3,500 people across more than 100 stores, with a support office in Southbank, Melbourne.
Key Responsibilities
- Provide support to customers and team members with escalated, complex transactional issues.
- Identify potential processing issues that could affect customer satisfaction and escalate to relevant stakeholders.
- Reconcile, investigate and resolve online transaction payment discrepancies or stock integrity issues as required.
- Manage processes that expedite web order fulfilment to meet customer expectations including collecting order details, distributing proactive updates to customers, and maintaining online lead times.
- Process settlements and refunds for online transactions in a timely and accurate manner.
- Proactively orchestrate web orders to meet promised lead times and reduce customer friction.
- Support processing and reconciling affiliate, agency and drop ship orders as required.
- Process and manage online orders (including drop ship, agency, eBay, affiliate) returns, disputes, transfers, supplier claims and maintain receipted stock availability to ensure accurate stock records.
- Facilitate repairs and replacements for online orders with timely, fair, and compliant resolutions and refunds where required.
Qualifications
- Frontline customer service
- Retail in-store sales or administration
- Microsoft Office suite
Benefits
- Be part of a diverse, collaborative, and supportive team.
- Growth mindset culture with focus on individual skills and career development.
- A flexible work environment including work from home options.
- Competitive package, employee discounts, special offers across JB Hi-Fi and The Good Guys, paid parental leave, novated leasing, and company matching of donations through Doing Good workplace giving program.
To Apply
If you are interested in this exciting opportunity, please click apply and upload your CV. All applications are strictly confidential. We are an equal opportunity employer committed to diversity and inclusion. If you feel that you don’t meet 100% of the criteria, please don’t hesitate to apply!
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: Retail
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