Posted: 22 January
Offer description
Network Operations Manager Role
This pivotal role is focused on overseeing the 24/7 Network Operations Center (NOC) and collaborating with Engineering teams to drive excellence in network assurance, customer satisfaction, and operational maturity.
* Main responsibilities include leading NOC operations, resolving incidents promptly, maintaining clear communications during events, and ensuring proactive network management strategies are implemented.
To excel in this position:
* Oversight of incident resolution processes including communication strategies for critical situations;
* Collaboration with cross-functional teams such as engineering for implementing best-in-class observability solutions;
* Actionable contributions towards increasing service delivery performance through championing root cause analysis driving optimal outcomes.
Drive Operational Excellence by taking ownership of key initiatives within your scope. Leverage technological advancements strategically while fostering high-performing team environments grounded upon excellent collaboration practices.
