Join the change. Together, we’ll make historyAs we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.Everyone at AGL is an important part of building a better energy future and we want you to join in.About The RoleAre you an experienced leader passionate about delivering strong commercial outcomes while maintaining exceptional customer experience? AGL is seeking a Collections Lead to oversee our high-value and aged debt collections.In this role, you will lead a team of credit specialists and collections officers, ensuring they meet performance targets and uphold AGL’s commitment to minimising overdue accounts and preventing bad debt. You’ll provide coaching, drive strategic initiatives, and develop innovative debt resolution strategies that balance risk management with customer engagement.What You Will DoExecute AGL’s customer collections strategy to maximise cash flow, enhance customer experience, and minimise bad debt exposure.Lead and develop a high-performing team, setting clear objectives, providing coaching, and monitoring performance against key metrics.Optimise collections processes to ensure accurate tracking and effective debt recovery.Manage aged debt daily and implement best-practice methods to improve financial outcomes while maintaining a customer-centric approach.Collaborate with internal stakeholders (Disputes, Customer Service, and Commercial Services) to resolve escalated customer issues efficiently.Enhance team capabilities through training programs, performance coaching, and strategic planning to drive continuous improvement.What We’re Looking ForProven leadership experience managing collections teams, with a focus on coaching and performance development.Strong negotiation and influencing skills with the ability to balance commercial objectives and customer experience.Exceptional analytical skills to assess credit risk and implement effective debt recovery strategies.Proficiency in SAP ISU, CRM, and Microsoft Excel to manage debt portfolios and generate performance insights.Experience in credit and financial operations (3+ years preferred), with a deep understanding of debt collection strategies and compliance frameworks.At AGL, we offer a wide range of benefits including:Flexible working options including hybrid work.Discounts on energy, telcos and solar plans.Participate in Energise - our reward & recognition program.Access 20 weeks of paid parental leave for the primary carer.Access to an additional week of recharge leave per year.Play an active role in our diversity & inclusion initiatives.Novated leasing and Electric Vehicle subscriptions.Access to study assistance, AGL’s share purchase plan and insurance deals.Inclusion at AGLAt AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careersAGL is a Circle Back Initiative employer - we commit to respond to every applicant.Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.LocationDocklands VIC 3008Job Family GroupCredit
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