Overview
We are looking for a talented Service Manager to join our Darwin team. Reporting to the Branch Manager, the Service Manager supports the Darwin operations team in providing best in class service for our Automotive, Power Generation, Marine and Mining customers.
Responsibilities
* Supervise and Coordinate: Manage Service Technicians and/or Service Team Leaders, including coordinating and scheduling their work and ensuring alignment with repair plans.
* Quality and Productivity Monitoring: Monitor Technician productivity and repair quality, providing coaching and feedback to foster professional growth.
* Technical Support: Provide first-level support to Service Technicians, escalating technical issues when necessary.
* Logistics Management: Oversee service logistics, ensuring efficient and safe use of materials, equipment, and personnel.
* Quote and Documentation Management: Develop or review quotes for accuracy, update customers on repair status, and manage service documentation.
* Continuous Improvement: Engage in continuous improvement activities to enhance processes and meet changing customer expectations.
Qualifications
* To be successful in this role you will need the following:
* Genuine commitment to safety leadership
* Strong leadership and team management skills.
* Proven experience in service management within the heavy / light vehicle or transport industry
* Strong Financial acumen including an Understanding and application of financial indicators for better business decision-making
* Excellent communication and customer service skills.
* Trade qualification in heavy vehicle mechanics or equivalent (Highly Advantageous but not Mandatory)
Compensation and Benefits
* Competitive and attractive Salary Package on Offer + Car allowance
* Free Onsite Parking
* Comprehensive Cummins product training provided
* Income Protection continuance insurance
* Discounts with select private health insurance, PC software/hardware and a range of vehicles
* Annual remuneration review
* Participation in an annual variable compensation (bonus) program
* Employee Assistance Program available to employees
* Safety equipment / PPE provided
Company & Compliance
Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters.
Be careful - Don't provide your bank or credit card details when applying for jobs. Don\'t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
#J-18808-Ljbffr