**About Us**
RL Education is a well-established tutoring organisation, providing academic programs for students from primary through to VCE and IB levels. We are committed to delivering high-quality education services, fostering strong relationships with families, and supporting students to achieve their full potential.
We are currently seeking a motivated and detail-oriented **Client & Sales Administrator** with strong bilingual communication skills (English and Mandarin) to join our team. This role combines client service, sales administration, and cross-department collaboration to support student enrolments and organisational growth.
**Key Responsibilities**
- Maintain and update prospective and enrolled student records in the CRM system, ensuring data accuracy and timely follow-up.
- Work closely with mentors and academic staff to address students' and parents' needs, including class material, homework support, and feedback.
- Manage ongoing communication with parents and students, ensuring a high level of client satisfaction and service delivery.
- Collaborate with the Marketing Team to create and post content on social media platforms (e.g., WeCom, Red), supporting lead generation and brand promotion.
- Assist with the planning and execution of marketing campaigns, online and onsite events.
- Collect and compile student and parent feedback on a termly basis to support continuous improvement.
- Provide regular reports to the Sales Manager on lead conversion, enrolment outcomes, and progress towards sales targets.
**Requirements**:
- Minimum of 1 year of experience in sales, client services, or administration (experience in the education industry will be highly regarded).
- Fluent in English and Mandarin, with excellent professional oral and written communication skills. - Cantonese is a plus
- Availability to work weekends (two weekdays will be rostered off in lieu).
- Strong organisational, time management, and problem-solving abilities with the capacity to prioritise effectively.
- A collaborative team player with the ability to build positive working relationships across departments.
- Proficiency in Microsoft Office Suite and Google Workspace; experience with CRM platforms (e.g., Myob, Mindbody) will be considered an advantage.
**Why Join Us?**
- Be part of a supportive and collaborative team environment.
- Contribute directly to helping students achieve academic success.
- Opportunity to develop both administrative and client engagement skills in a agile educational setting.
- Convenient Box Hill location with strong community presence.
Pay: $50,000.00 - $55,000.00 per year
Application Question(s):
- Do you have any VCE or IB background, either from your own studies or through work experience (e.g., tutoring, administration, or student support)?
- Are you available to work on weekends, with two weekdays rostered off instead?
- Have you used CRM systems (e.g., Myob, Mindbody, or similar) to manage client records and follow-ups?
**Experience**:
- Sales: 1 year (preferred)
**Language**:
- English and Mandarin (required)
Work Authorisation:
- Australia (required)
Work Location: In person