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Caterpillar is embarking on a bold digital transformation to revolutionize our dealers' systems – seamless, intelligent, and designed for the future. We are developing a scalable, modern ERP solution for Caterpillar dealers, built on Microsoft Dynamics 365 and Azure Integration Services. This next‐generation platform will leverage pre‐configured business processes, optimized workflows and AI‐powered automation to streamline operations, accelerate digital capability deployment, and elevate customer experience across our global dealer network.
We are seeking a delivery‐focused Regional Deployment Manager (APD) to lead a team of Deployment Consultants supporting Caterpillar Dealers and their selected System Integrator to deploy our Dealer ERP Template and the Annual Deployment Plan for Dealers in the Asia Pacific region. This high‐impact role is part of a newly launched strategic initiative and will serve as a delivery orchestrator, aligning teams to program objectives, managing risks and dependencies, and ensuring consistent, high‐quality outcomes through scaled Agile practices. The Annual Deployment Plan supports the required and pilot deployments for all dealers; this role will lead Deployment Consultants that will work with dealers to gain commitment to deliver requested deployments and liaison with dealers to oversee successful deployment completions on time.
The Regional Deployment Manager Will Do:
* Managing the day‐to‐day activities of existing Caterpillar Deployment consultants and their ongoing Dealer Deployment projects for ERP Cat Dealer Template and Annual Deployment Plan (ADP), overseeing project responsibilities and schedules, and developing contingency plans for potential risks.
* Organizing and coordinating teams who work on diverse aspects of digital programs around the Caterpillar Dealership.
* Carrying "Voice of the Dealer" into the Product and Engineering team for future deployment and dealer needs on MS Dynamics 365, and to Caterpillar Product owners for other Cat Deployment Projects within the Annual Deployment Plan.
* Serving as a collaborative leader and liaison, developing deep working relationships between Caterpillar Dealers, System Integrators, and Caterpillar product and engineering teams and Caterpillar DSD and Digital leaders.
* Facilitating meetings and discussions with Caterpillar Dealer, Cat Digital & DSD leaders to share continual updates and full transparency of status on deployment projects for ERP & ADP.
* Leading and mentoring existing team members to foster a high‐performing Agile culture.
* Identifying, escalating, and tracking risks, issues and cross‐team dependencies so deployment projects run to committed time schedules and expected quality.
* Managing the Azure DevOps environment to support efficient deployment projects and accurate recording of Caterpillar Dealer Deployment needs for project success.
* Being a strong deployment SME voice in regular product and steering committee meetings and stakeholder events for the Cat Dealer ERP Template and other Cat Digital Products.
* Providing strategic leadership to your deployment team and setting working priorities.
* Achieving Enterprise deployment targets for each calendar year.
* Developing team talent and skillsets in MS Dynamics 365 and supporting deployment tools such as Mavim, Leapworks, etc.
* Managing team T&E budget.
* Limited travel required (up to 25% of working time).
What You Will Have: Extensive experience in..
* ERP & Systems Knowledge (MS Dynamics 365 focus)
* Hands‐on experience with Microsoft Dynamics 365 in a product, process or deployment leadership role.
* Understanding of ERP configuration, security, and integrations with related systems.
* Awareness of Microsoft release cycles and ability to assess new features for business value.
* Knowledge of system product lifecycle management, including adoption and change management.
* Decision Making and Critical Thinking – knowledge of the decision‐making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
* Organizational Leadership – knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives, translating vision into specific functional or departmental initiatives.
* IT Program Management – knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor and control projects, ensuring efficient utilization of resources to achieve program objectives.
* Change Control – knowledge of the processes and procedures for change management; ability to manage changes in production environments and processes effectively, train others on reviewing proposed changes and assessing impact.
* IT Project Management – knowledge of project management; ability to plan, organize, monitor and control IT projects using appropriate technical resources, ensuring technical objectives align with functional requirements.
* Implementation – knowledge of how to run applications for organizations; ability to implement application software within an organization and help end‐users perform specific tasks (e.g., ERP and CRM products).
Top candidates will have:
* Demonstrated ability and experience of building teams, processes and organizational frameworks in relation to ERP and System deployments.
* Working experience of deploying Microsoft D365 and leveraging Mavim, Leapworks and Walkme.
* College or university degree or equivalent certification.
* Proven experience designing and implementing Dynamics 365 Customer Service.
* Strong understanding of customer service and support operations.
* Experience with full lifecycle implementations of Dynamics 365, from requirements gathering to deployment.
* Extensive experience in systems architecture, focused on Microsoft Dynamics 365 implementations.
* Microsoft Azure: Experience with Azure PaaS and IaaS services, including Azure Functions, Logic Apps, Service Bus, Event Grid, and Azure Data Factory.
* Power Platform: Proficiency with Power Apps, Power Automate, Power BI, and AI Builder.
* Integration Technologies: Experience with Azure API Management, Logic Apps, Azure Service Bus, and Azure Integration Services.
* Data & Analytics: Knowledge of Azure Synapse Analytics, Power BI, and data modeling for Dynamics 365 implementations.
* DevOps: Experience with Azure DevOps, including source control, pipelines, and ALM practices for Dynamics 365.
* Security: Knowledge of Microsoft Entra ID (formerly Azure AD), role‐based security, and data protection in Dynamics 365 implementations.
* Excellent interpersonal skills required to deal with sensitive issues, develop others, or influence others inside and outside the department.
* Knowledge of Caterpillar business and dealership operations preferred.
* Interest in AI transformation.
Additional Details:
* Position has the option to be based in Singapore, Australia (Melbourne, Brisbane and Perth).
* Working environment: 5 days in office.
* Relocation assistance is not available for this position.
* Visa sponsorship is not available for this position.
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
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