About the company
This is a rare opportunity to step into a high-growth, purpose-led digital brand with a strong and loyal customer base. With over a decade of success, the business is now entering its next phase of growth with renewed focus on UX, personalisation, and product discoverability. A values-led team culture, agile ways of working, and genuine collaboration across functions make this a great environment for product-minded thinkers who love to build, test, and improve.
About the role
This newly created role will lead the evolution of the customer experience across the business's eCommerce site. You'll have full ownership of the product roadmap and the mandate to shape the strategy, improve the end-to-end journey, and build out personalisation capabilities that drive loyalty, engagement, and conversion. Working alongside a capable leadership team and embedded designers and developers, you'll play a critical role in aligning marketing, buying, sales, and tech to create a seamless and impactful digital experience.
Key responsibilities
* Define and own the digital product strategy and roadmap
* Identify and close gaps in UX, personalisation, and product discovery
* Champion a culture of experimentation, data analysis, and continuous improvement
* Collaborate cross-functionally with marketing, sales, buying, and tech stakeholders
* Facilitate planning sessions, user testing, and QA to ensure seamless delivery
* Track and report on success metrics, using behavioural data and analytics tools
Skills & experience
* 3–5 years' experience in digital product management, ideally in eCommerce or DTC
* Strong understanding of customer experience design, UX research, and optimisation
* Confident working in agile environments with cross-functional squads
* Comfortable using data platforms like GA4, Mixpanel, Segment, and tools like VWO, Power BI, Tableau
* A strong communicator who can bring others on the journey and translate complexity into action
* Experience in personalisation and experimentation frameworks will be highly regarded
Why apply?
* Be the strategic product lead in a digitally led, customer-first organisation
* Work closely with an experienced, supportive Executive team
* Autonomy, flexibility, and a genuine opportunity to make your mark
* Hybrid working model
* Based in Richmond and competitive salary on offer
Ready to step into a role where you can shape the strategy and own the outcome? Apply now or reach out for a confidential conversation on .
Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.
Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Marketing
* Industries
Manufacturing
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