Add expected salary to your profile for insightsCrystal Integrated IT Solutions is a trusted and long-standing Managed Service Provider (MSP) based on the Gold Coast.
For over 27 years, we've supported corporate clients across Australia by delivering honest, reliable, and tailored IT solutions to a wide range of industries — including public infrastructure, real estate, medical/dental, construction, accounting, and food production.We focus on building lasting relationships through technical excellence, responsive service, and a deep understanding of our clients' unique operational needs.
Work with a diverse mix of clients and industries Be part of a highly capable, collaborative, and growth-focused team Attractive salary package (based on experience) Paid overtime for occasional after-hours project work Motor vehicle allowance for on-site visits Professional development – access to training and certification opportunities No rigid KPIs or unrealistic ticket targets – we trust our team to act with professionalism, integrity, and pride in their work, without the pressure of micromanagement A culture of trust and autonomy – we focus on outcomes, not metrics, and believe in supporting our staff rather than policing them About the RoleThis is a hands-on, senior-level position providing high-level support and project delivery across a wide variety of systems — with a particular focus on Microsoft 365 administration and modern workplace tools.
Approximately 50% of the role involves working with Microsoft 365 cloud services and related systems.You'll play a critical role in maintaining and optimising the IT environments of a diverse and growing client base, helping them navigate challenges and take advantage of evolving technologies.Your day-to-day responsibilities will include:Providing expert-level technical support as the final point of escalation for complex and business-critical issues, including configuring and troubleshooting desktop and server issuesManaging and administering the Microsoft 365 ecosystem – including Exchange Online, SharePoint, Teams, Entra and Microsoft 365 security configurations.
PowerShell scripting would be a highly desireable skillset.Supporting Windows Server environments (2019/2022), including Active Directory, DNS, DHCP, Group Policies, and Remote Desktop ServicesMaintaining and configuring network infrastructure – including managed switches, routers, firewalls, wireless, VPNs, and VLANsPlanning and delivering project work – such as migrations, upgrades, and new infrastructure deploymentsTroubleshooting mail flow, end-user applications, and system integrationsManaging and optimising Backup & Disaster Recovery systemsConsulting with clients to understand their business needs and recommend strategic solutionsIdentifying and implementing cybersecurity improvements and best practicesWhat We're Looking For5+ years of experience in a senior IT support or engineering role.
Past experience within an MSP setting would be preferable but is not essentialExtensive experience administering and troubleshooting Microsoft 365 and Windows Server environmentsStrong skills in networking, virtualisation (VMware), and endpoint managementExperience supporting multi-site corporate environmentsA proactive, problem-solving mindset and ability to work independentlyExcellent communication skills with a customer-first approach and good listening skills.Strong documentation and organisational habitsA current driver's licence and reliable vehicleFull working rights in AustraliaResiding on the Gold Coast (or near by)Bonus Points ForA commercially aware mindset – someone who proactively identifies ways to enhance clients' security, efficiency, or productivity by recommending relevant services from our broader solution offeringExperience with Microsoft Graph API or advanced PowerShell scriptingFamiliarity with RMM/PSA toolsExposure to cybersecurity frameworks and compliance standardsApply NowIf you're a senior engineer looking for variety, autonomy and an opportunity to make a real impact — we'd love to hear from you.Apply via Seek with your resume and a short cover letter outlining your relevant experience.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?
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