Customer Service Liaison Job Description
This role is for a customer service liaison to work with customers seeking information about residential and independent living aged care. The ideal candidate will have experience in customer-facing environments, strong communication skills, and the ability to build rapport with diverse customers.
Key Responsibilities:
* Respond promptly and warmly to all new aged care enquiries
* Guide customers through the full pathway from enquiry to admission
* Maintain accurate records and reporting
* Build positive relationships across teams to ensure an integrated customer experience
Required Skills and Qualifications:
* Experience in residential aged care or a similar customer-facing environment
* Strong communication, organisational and time management skills
* Crm experience and confidence with Microsoft Office
* Ability to build rapport with diverse customers and stakeholders
Benefits:
* Generous salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships
* Growth opportunities through learning programs, professional development pathways, and education assistance
* A supportive employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more
Why This Role?
This is a rewarding frontline role where you'll make a valuable impact by guiding customers through the aged care journey. You'll be part of a values-led team that prioritises genuine care, belonging, and collaboration.