Service Scheduler – Home Care
Do you enjoy fast-paced, jigsaw puzzle‐like challenges where every day brings something new and exciting? If you thrive in dynamic environments and love solving problems on the fly, this could be the perfect role for you. Flexibility and resilience are key qualities we value, as our fast paced environment often requires swift adjustments and creative problem solving.
About the Role
This role is responsible for scheduling services across the Central West and Mid State regions, including Cowra, Parkes, Dubbo and Orange. The position operates Monday to Friday 6am–2pm or 8:30am–4:30pm or 9am - 5pm, with no after‐hours or on‐call requirements. It offers flexible work arrangements, with attendance required at one of our regional hubs or our Norwest office.
As a Service Scheduler in Home Care, you will:
* Schedule and allocate our customer services to care workers with consideration to the customers individual care needs, by using our care worker attributes and availability.
* Work closely with Care Facilitators to develop rosters that meet our customer needs whilst aligning with the BaptistCare Enterprise Agreement, communicate with customers to confirm service appointments and address any customer queries in relation to their scheduled services.
* Maintain data accuracy ensuring customer information and service details are correct including appropriate attributes
What do we need from you?
* Excellent organisational and time management skills
* Strong communication abilities, both verbal and written
* Ability to work under pressure and juggle competing priorities
* Familiarity with scheduling software or willingness to learn
* Positive attitude and ability to problem‐solve
* Understand and value BaptistCare's Christian identity
* Previous experience in a service scheduling, administration or customer service role (desirable)
* Knowledge of Home Care programs and funding (desirable)
Employee Benefits
Enjoy access to salary packaging which may increase your take‐home pay, novated leasing, rewards and recognition, programs to support your wellbeing, employee referral program and retail discounts to name a few.
BaptistCare is recognised as an 'Inclusive Employer' by the Diversity Council of Australia for 2022-2023. We welcome and encourage applications from people across our diverse community.
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