Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.IntroductionWe are seeking a Field Service Supervisor – Mackay to join our Services team. You will be responsible for execution and supervision of the Field Service team at customer sites, focusing on safety, customer service, and customer satisfaction.In this position, you will report to the Field Service Manager – East. This role will be based in Mackay and would suit a local resident.What You’ll DoResponsible for supervision of hands-on, mechanical service work at customer sitesSupervise the installation and commissioning of systems, machinery, and associated spare parts and wear material componentsProvide technical field service site supportPromote products and services to customersPromote the sales of OEM spare parts and wear material componentsSupport field service technicians and carry out hands-on mechanical service work within the customer site or repair facilities if requiredSupport Technical Support Teams on complex issuesEnsure team delivers site reports, time sheets, and travel expense reports after each job in a timely mannerSupport quotation work by providing scope of work, initial planning, and pricing informationSupport warranty process and Root Cause Analysis (RCA) where applicableAssist the Field Service Coordinator with allocation of work to team membersPromote a proactive safety culture and ensure team follows Metso & customer HSE requirementsEnsure team carries out work in accordance with Metso processes, instructions, and training, with a specific focus on our brand requirements, certification principles, field service process, and proper utilization of the FSM tool and digital inspection applicationWho You AreMinimum 5 years experience in industrial equipment, technical support, and serviceRelevant Trade certificateAt least 2 years of supervisory experienceExperience in troubleshooting technical-field-related problemsAbility to effectively lead and supervise customer/user personnel under various working conditions and hoursAbility to interact on a technical level with Field Sales, Training, Application & Technical Support groups as well as Parts, Support & Engineering groupsAbility to maintain a steady attitude under pressureAbility to read hydraulic schematicsAbility to solve problems and situationsMust pass medical and drug tests and be physically fitAbility to travel within short noticeAbility to work away from home for extended periods, including weekends as requiredWhat's In It For YouA work environment prioritizing safety—your physical and mental healthCompetitive salary with annual incentive programAdditional annual leave for permanent and maximum term employeesFlexibility in work lifestyle—balance of remote and office workGender-neutral paid parental leave of 18 weeksPaid Volunteer Leave to give back to the communitySocial events and family-focused activitiesComprehensive medical benefits including discounted private health insuranceSalary Continuance insuranceCareer development and education supportGet in touchInterested in rising above the possible? Click ‘Apply now’ to submit your application.Hiring Manager: Rachael McGregorHow to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our peopleMetso is an equal opportunity employer committed to fostering an inclusive and diverse workforce. All qualified applicants will receive consideration without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, veteran status, or disability.Metso is a leader in sustainable technologies, end-to-end solutions, and services for the aggregates, minerals processing, and metals refining industries globally. We improve energy and water efficiency, increase productivity, and reduce environmental risks. Headquartered in Espoo, Finland, with nearly 17,000 employees in around 50 countries, and EUR 4.9 billion in sales in 2024. Listed on Nasdaq Helsinki.
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