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Job Type: Permanent – Full Time
Location: Brisbane, Queensland
Job Category: Call Centre and Customer Service, Insurance & Superannuation
Job Description
Are you ready for an adventure in Travel Assistance? This role is part of World Travel Protection, our global medical and security assistance business supporting many of Zurich Cover‐More's travel insurance brands. We support both corporate and leisure travellers – helping them avoid risks before they escape and connecting them with the right experts when emergencies arise. With deep expertise in global travel risk management, we're trusted by travellers, corporate risk managers, and organizations worldwide to prepare for potential threats and respond when it matters most. Operating 24/7 from our global assistance centres, we're always ready to answer the call – wherever in the world it comes from.
Responsibilities
* Serve as the first point of call for travellers in emergency situations while travelling.
* Provide a great experience every time – for the traveller, family member or provider.
* Use critical thinking and problem‐solving skills to give tailored advice to real‐world problems.
* Offer emotional support and reassurance to travellers in distress, maintaining a calm and empathetic demeanour throughout each call and case.
* Work with our team to locate the nearest suitable doctor, emergency room, medical clinic, dentist, telehealth solution, security specialist, or allied health professional for medical and/or security emergencies.
* Facilitate the payment and guarantee of facility and any required vendor bills.
* Help travellers understand the services we are there to support them with.
Qualifications
* Strong problem solving and decision‐making skills, with the ability to follow processes to provide quick and accurate assistance.
* Additional language skills – such as Spanish, French or Italian – to support travellers from around the world.
* Thrives in a fast‐paced dynamic environment and is open to change.
* Excellent conflict resolution skills to help customers in stressful situations.
* Available for a rotating roster (eight 10‐hour shifts/fortnight) between 7 AM and 9 PM.
* Passion for helping others.
Benefits
* Hybrid working model: 3 days in the office, 2 days at home.
* Comprehensive onboarding experience and continuous professional development.
* Regular annual and personal leave benefits, plus anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
* Travel insurance and opportunities for travel as part of your professional journey.
Why You'll Love Working With Us
We value optimism, caring, togetherness, reliability, results‐orientation and forward‐thinking. With over 3,000 employees worldwide, we are a global group dedicated to looking after travellers at every step of their journey. We respect who you are and welcome you to bring your whole self to work. Join us and apply your passion for travel while supporting countless people around the world.
Apply Today
Join Zurich Cover‐More and help keep travellers safe. Let's go to great places together!
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