Office Administrator Position Summary
We are seeking an experienced Office Administrator to provide high-quality reception, secretarial and administrative services within a dialysis clinic.
Key Responsibilities
* General Administration:
o Answer the switchboard politely and professionally.
o Liaise with patients and families compassionately.
o Perform general clerical tasks: filing, minute-taking, agenda creation.
o Manage petty cash dispersal and reconciliation.
o Maintain and order general office supplies.
o Participate in the quality-improvement program.
o Coordinate use of the centre for physicians and public-hospital visiting staff.
o Act as contact point for IT issues in the clinic.
o Collate and forward state and internal statistics as required.
o Data entry as required.
o Manage accounts-payable processing for the clinic.
o Liaise with maintenance contractors and ensure compliance with occupational health & safety policy.
o Provide support for the Clinical Advisory Committee (where applicable).
o Organise patient transport to and from the dialysis clinic.
o Book and manage patient appointments.
o Perform other duties as assigned by the Clinic Manager.
* Billing Administration:
o Ensure all necessary forms for new patients are completed and correctly loaded into the billing system.
o Prepare and collate supporting documentation for invoices.
o Handle banking procedures for cheque and cash payments.
o Maintain an accurate record-management system of all patient records.
o Prepare and maintain reconciliation records.
o Forward ISIS data to the State Health Commission monthly.
o Forward HCP data to Private Health Funds monthly.
Requirements
* Essential Qualifications:
o Intermediate computer competence in MS Office.
o Experience in health-fund billing administration.
o Excellent customer-service skills.
o Effective communication and interpersonal skills; works well within a multidisciplinary, multicultural team.
o Ability to work with confidentiality, discretion and maturity.
o Ability to multi-task in a busy, stressful environment.
o Ability to prioritise tasks amid interruptions and unplanned events.
* Desirable Qualifications:
o Minimum 2 years' experience in an administration position.
o Knowledge of infection control / hygiene principles and their implementation into daily practice.