Job Description
We are on the hunt for our next friendly and organised Customer Care Representative to complement our growing team.
ARH Wollongong is a busy, fast paced state‐of‐the‐art emergency hospital that sees a variety medical cases. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients exceptional customer service. We are looking for a Customer Care Representative to join our team who shares a passion for providing premium pet care and customer service to our patients and clients.
We are looking for a part time or casual customer care representative who has the ability to work across a variety of shifts including; Evenings, Weekends and Public holiday shifts.
As a part of the Customer Care team, your duties will include:
* Handling a high volume of inbound calls
* Welcoming clients and their pets to the hospital
* Booking and managing appointments
* Invoicing and taking payments - including cash and EFTPOS
* Processing payments on Vetpay and Medipay finance platforms
* Data entry and requesting documents from referring vets and clients
* Managing email enquiries
* Liaising with referring vets
About your experience and skill:
* Minimum 2 years' experience in a reception/customer service role
* Ability to remain calm under pressure, during busy times, emergency situations or while dealing with difficult clients
* Strong computer literacy skills
* Experience with appointment entries, invoicing, and taking payments
* Ability to manage your time effectively
* Amazing attention to detail
* Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
* Strong interpersonal and relationship skills
* Flexibility to work a range of shifts and availability during busy peak seasons (Christmas, Easter, school holidays)
We Offer:
This position offers an opportunity to work with some of the best veterinarians, veterinary nurses and customer care representatives in the Illawarra.
* Greencross and Petbarn discounts
* Training and opportunities for advancement
* A passionate and caring team environment
* Free annual influenza vaccination
* Free access to confidential 24/7 mental health support
* Leave entitlements for permanent employees - 4 weeks annual leave, personal/sick leave, carers leave (as per award)
Apply:
If you have a genuine love for animals and a passion for providing excellent customer service, we would love to hear from you! Apply now via the link!
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