Join a major program of work within a Federal Department Initial 12-month contract, with possible 12-month extension options Location: ACT, NSW, VIC (Hybrid) Initial 12-month contract, with possible 12-month extension options No Award applies for this role: Rates from $110.00 per hour are offered (inclusive of superannuation and casual loading) – dependent on skills and experience. 5 hours per day – 37.5 hours per week Australian Citizens required due to Fed Gov Environment Baseline Security Clearance preferred Location: ACT, NSW, VIC – 3 days per week onsite About Hudson: Our Federal Government Technology, Projects & Transformation team provide a true specialist approach to connect the best Technology Talent to the most exciting projects in the market. About the Role: A large Federal Agency requires a Platform Support Lead to join them in a major program of work involving multiple projects spanning a number of current industry-leading technologies. The successful candidates will ideally have exposure to Salesforce (or other CRMs) as it’s a core component of the Departments systems. Key duties and responsibilities: Lead a support team of Senior Engineers responsible for supporting a highly complex and business critical enterprise CRM platform. Streamline and improve the efficiency and effectiveness of the support model Process development, documentation and implementation for of all support activities to ensure consistent, efficient, and effective delivery Negotiate with business the scope of Salesforce releases and manage expectations, risks and dependencies. Facilitate discussion and workshops with Product Owners to define scope and acceptance criteria. Respond to major incidents and represent the directorate internally and with external vendors Engage with external vendors and internal ICT Teams to resolve incidents and access ICT services as required. Execute coordination of testing activities, signoffs from various stakeholders and Change Advisory Board (CAB) representation. Coordinate with other sections of the branch including release management, testing, architecture, platform and digital delivery to manage critical paths, multiple stakeholders and parallel release trains Skills & Experience Required: Minimum 3 years’ experience leading and managing ICT support teams Experience supporting or managing complex CRM/business systems Demonstrable experience in process development, documentation and implementation Proactive approach to building relationships and working with stakeholders to deliver an effective support model and drive continuous improvement Ability to translate complex technical concepts into user-friendly explanations and solutions. Demonstrable strong problem-solving and trouble-shooting skills, patience, and an understanding of how their role impacts the overall customer experience is essential. How to Apply: To apply for this position please submit your resume via the provided link on this advert. Alternatively, for a confidential discussion about this role please contact Alexsandra Zadro – – For all contract and temporary roles, please note the pay rate is inclusive of mandatory 25% casual loading Consultant Reference number: Profession:IT, Technology & DigitalInfrastructure & System Engineering Company: Hudson Date posted: 12th Jun, 2025