Overview
Based in our Bunbury WA office, the Infrastructure Technician will provide technical support and maintenance for an organization's IT infrastructure, including hardware, software, and networks.
They handle user support requests, manage user accounts, and assist with various IT projects.
This role requires strong technical skills, problem-solving abilities, and excellent communication skills to effectively support users and maintain the IT workplace.
Responsibilities
- Provide support for hardware, software, and network issues, often through a help desk or ticketing system.
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Assist with the maintenance of network infrastructure, including firewalls, routers, switches, and VPNs.
- Manage user accounts, permissions, and access to various systems and applications.
- Perform regular system backups, data recovery, and ensure data integrity.
- Assist with the implementation and maintenance of IT security measures and best practices.
- Create and maintain technical documentation, user guides, and standard operating procedures.
- Work with other IT team members and cross-departmentally to resolve issues and complete projects.
Qualifications
- Technical Proficiency: Strong understanding of computer hardware, operating systems, networking concepts, and common software applications.
- Problem-Solving: Ability to diagnose and resolve technical issues efficiently and effectively.
- Communication Skills: Excellent verbal and written communication skills to interact with users and other team members.
- Customer Service: Ability to provide excellent customer service and support to users.
- Organizational Skills: Ability to manage multiple tasks and prioritize workload effectively.
- Attention to Detail: Ability to follow procedures and maintain accurate records.
Desirable experience
- Ability to build and diagnose outdated IT systems for the purposes of restoring old archive data for clients.
Knowledge of older Windows systems (Windows XP, 2000, 2003, 2012 etc), Exchange Databases (5.0, 2000, 2003, 2007 etc), SQL Databases (2000, 2005, 2008, 2012 etc), Lotus Notes.
- Knowledge of older tape backup formats and software.
(HP Data Protector, BackupExec, Commvault, Veeam, NetBackup, ARCserve.)
What’s in it for you
In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm.
We’ll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customers we support.
When you join TIMG, you’ll find a rewarding culture that values you.
You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.
We believe in the power of an inclusive and diverse workforce.
We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.
Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.
If you are really good at what you do, and love a challenge, then we would love you to join the team! Apply now!
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Required Skill Profession
Assistance
📌 Infrastructure Technician
🏢 Timg
📍 Bunbury