- Full-time, permanent role with flexible work options and career progression.
- Gain hands-on experience with a forward-thinking and dynamic company.
About Our Client
Our client is a leading technology solutions provider known for delivering high-quality services to clients across diverse industries. With a strong focus on innovation, security, and customer satisfaction, they foster a culture of continuous improvement and technical excellence.
Job Description
- Provide Level 2 and 3 technical support to end-users via phone, email, and remote tools
- Troubleshoot and resolve escalated incidents and service requests, including complex hardware, software, and network issues
- Manage and maintain IT infrastructure, including servers, network, and cloud services
- Mentor Level 1 technicians and help grow technical capability across the team
- Collaborate with other IT teams to implement and support IT projects
- Assist with IT asset management and inventory control
- Liaise with vendors and third-party providers as needed
The Successful Applicant
- Proven experience in a Level 2/3 Service Desk or IT Support role
- Solid technical knowledge across Windows, Active Directory, O365, and networking fundamentals
- Experience with virtualisation (e.g. VMware, Hyper-V) and cloud platforms (Azure preferred)
- Excellent verbal and written communication skills
- Confidence working with clients in both remote and face-to-face settings
- Relevant certifications (e.g. Microsoft, CompTIA, ITIL) are advantageous
What's on Offer
- Opportunity to tackle complex issues and contribute to meaningful projects
- Supportive and collaborative team culture
- Career development with training, certifications, and progression pathways
- Hybrid work model offering flexibility
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