The Impact Youll Make
Short Back & Sidewalks (SBSW) provides haircuts free of charge and free of judgement to people experiencing homelessness and financial hardship. Our services go beyond practical support. We create moments of dignity, connection, and belonging.
As a Service Coordinator, you are the welcoming face of each service. You help create the atmosphere. You are often the first point of contact, setting the tone with warmth, respect, and positive energy. Your role ensures every service runs smoothly and that every person feels seen.
In this role, you will
* Welcome community members and manage the haircut list
* Let clients know when it is their turn, with kindness and friendly conversation
* Support coordination between volunteers on the day
* Keep track of service numbers and basic reporting
* Assist with simple set up and pack down
Your presence helps create calm, organised, and welcoming spaces where meaningful connection can happen.
What Makes You a Great Fit
* Strong communication and organisational skills
* Outgoing, approachable, and community minded
* Reliable and able to commit around 2 hours per month
* Available to attend a monthly online Operations Team meeting
Previous experience is not essential. What matters most is your compassion, reliability, and willingness to contribute to a supportive team environment.
What Support Youll Receive
You will receive a full induction so you understand our approach and values. At your first service, you will be paired with an experienced volunteer buddy to guide you. Our Operations Coordinators stay connected with you, providing ongoing support and working with your availability.
If you are motivated to make a difference and want to be part of something meaningful, apply now and help create welcoming spaces where confidence and connection can grow.
Category
Homeless
Commitment
Regular - more than 6 months
Time Required
We ask for around 2 hours per month as a general guide.
Training
Training is provided for all volunteers. You will attend a structured induction session with dates shared in advance, followed by clear, role specific guidance so you feel confident in what you are doing and why it matters. Ongoing support is always available.
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