Your new company
Work for a well-known facilities service based in Kingsgrove.
Your new role
* Direct and manage the allocation of works to their Service Delivery Partners (SDPs), including managing variation request protocols through both process and system.
* Monitor and follow up on the progress of works to completion through our Works Management System (WMS).
* Provide exceptional customer service at all times, ensuring customer satisfaction and addressing any issues promptly.
* Ensure adherence to SDP safety protocols and handle escalations as per the established procedures.
* Maintain accurate and up-to-date records of all maintenance requests and their progress in the client system.
What you'll need to succeed
* Proven experience in data entry with a high level of accuracy.
* Previous contact centre experience
* Strong knowledge of CRM systems and MS Office.
* Exceptional attention to detail.
* Ability to work independently and manage multiple tasks within the specified timeframe.
* Excellent communication and customer service skills.
* Previous experience in a facility management or service delivery environment is a bonus.
WHV welcome to apply!
What you'll get in return
* $36.30 p/h + super
* 6-month contract with possible extension
* Based in Kingsgrove (parking close by)
* Monday - Sunday 7am - 10pm, 8 hours per day (penalty rates apply)
* 5 days in the office (if your shift falls on a weekend this will be WFH)
* ASAP start
* Friendly, supportive and flexible team
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.